If you would like to return the item, please contact the seller to negotiate the return, e.g., return it to the seller directly, or place a new order in seller’s store.

Please Track the parcel to check the package status:

– If the package is in transit with normal logistic update:

According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.

If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.

– If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:

You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days.

Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect the normal delivery of your parcel at the same time.

– If it is over protection time, but still not received the goods:

Since you cannot open dispute as you have not open dispute in protection time, you will need to contact the seller for help. Also we highly suggest that, next time, you open a dispute in buyer protection period to claim refund.

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.